Please note that you can place a new order immediately without waiting for us to receive the original item. California has a long history of severe droughts. These large volumes of wastewater put a heavy burden on community water supplies, which are already low in numerous cities throughout California. Only a registered owner is entitled to warranties under the condition the owner owns/lives in the home where the system was installed initially. Once the FutureSoft water softener system is installed, depending on the age of your home and the plumbing will depend on what you will see. With a salt-free, energy-efficient system like this, you won’t ever have to worry about polluting the environment with salt, ingesting salt through your drinking water, or paying those hefty electricity bills and maintenance fees. Each time the system regenerates, it flushes gallons of fresh water down the drain, wasting an average 150 gallons of water per week, which amounts to 7,800 gallons every year. The FutureSoft is a salt-free system that does not pull out the hardness to replace them with sodium. Presence of iron and/or manganese in the water will cause the media to become oxidized. You will receive a tracking ID via your preferred e-mail for every order. Click on the Affirm logo at check out to see if you qualify. We will only ask you to enter a few pieces of information to see if you’re eligible. SpringWell’s Clack Connectors Installation Add-On is the perfect solution for making installation easy. If you want a constant supply of refreshing softened water in your home without the risk of salt-related health issues and other problems, the FS1 is the way to go. As a product made in the USA, the product’s eight gallons per minute flow rate is optimal for a mid-sized family of up to four people. When you purchase our FutureSoft system, you can rest assured that it will perform seamlessly for years. Instead of the hard water spots sticking they will easily wipe off. That is not the case with the FutureSoft system. Moreover, it can remove hardness from water at a maximum rate of 95 grains per gallon (GPG). Its weeks past the estimated delivery date and you are yet to get a refund. Our competitors tend to under value the importance of water pressure. Handy features such as programmable operation, an alarm and indicator lights and a permanent memory offer reliable, hassle-free operation. To the end user (customer), SpringWell Water ("SpringWell") warrants that all its FutureSoft salt-free water softeners shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use. To the end user (customer), SpringWell Water ("SpringWell") warrants that it's fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use.The above warranties will not cover for defects or damage arising from: SpringWell Water assures its Customers that the Carbon exclusive to SpringWell can reduce chlorine and chloramine levels below minimum detection levels (MDL) forthwith. We accept, within six (6) months the return of all SpringWell brand items in their original condition for a full refund. The EP31 can eliminate up to 31,000 grains of hardness before it needs to regenerate and would need 12.9 … Once the salt enters wastewater systems and the environment, it’s virtually impossible to remove it without some complex, expensive desalination process. When it comes to softening capacity, the FS1 conditions up to 81 grains per gallon for a lifetime. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/ loss to the freight driver right away. We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. Using our Salt Free System will extend the life of your household appliances by reversing the damaging effects of corrosion. This process passes the water through the FutureSoft media, which contains catalysts that convert the minerals into small calcite crystals. Below is a graph breaking down the concentration of water hardnessin grains per gallon. They designed this excellent unit for people who are having trouble with hard water. We also provide you with detailed installation instructions as well as an installation video to walk you through each step. Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; Note: water conditions must be in line with manufacturer specs. 85% of the USA has some form of hard water. Built for the owner of any RV/Marine model, this 16,000 grain unit is a perfect fit and supplies approx. The Double Standard Softener & Conditioner produces twice the gallons compared to the standard model and is the largest compact RV softener on the market. 3- Aquasure Harmony – Best Water Softener for Well Water Aquasure harmony series 48000 brains water softener with high-efficiency digital meter and control head (48,000 grains) serves the need for soft and free water for all the family members of the house. VIEW PRICE View comparison table . SpringWell reserves the right to charge 25% restock plus freight/shipping charges for all refused packages. The treated water must satisfy the following criteria: In the event that any of these conditions exist, a pre-treatment is highly recommended before making use of the systems. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier's tracking system it is possible that tracking information will become unavailable. The above warranties will not cover for defects or damage arising from: Conditions of Privately owned Well Water (water sourced from the personal Well of a house owner). When it comes to softening capacity, this GE softener can remove up to 30,400 grains of hardness before the system requires a regeneration cycle. It’s only with the media and the fluidization properly working together that you can achieve this. Accident or defects caused by acts of God, such as fire or freezing. The said water should be free of oils. To the end user (customer), SpringWell Water ("SpringWell") warrants that the following Covered items- retention tanks and mineral tanks (14" or larger) shall be free of any defects in material and workmanship for a period of 10-years under normal application, service and use. What’s even more intriguing about the FS1 is that it provides 99.6% scale prevention and does not waste water or discharge salt brine into the environment. The FutureSoft media converts the hardness in the water to calcite crystals which will not stick to anything even under extreme temperatures. SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. Are you handy? Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. Type: Well Water Softener. The Springwell FS1 Salt-Free Water Softener is a prime example of a powerful, efficient, and well-designed water softening system. This water softener can be used on a larger scale. What you have to remember is your softener will remove hard water with the help of about 1 cubic foot of resin, and the resin needs to be regenerated regularly (to restore it for its purpose).Stay with me for this one because it’s not the easiest thing in the world to However, return shipping cost is the responsibility of the customer. Tommy Stricklin is Springwell Water's chief water specialist with more than 2 decades of experience and knowledge within the residential water industry. The prices for these models range between $475 and $595. It is capable of treating 48,000 Grain of hardness. If not, then we strongly recommend hiring a professional plumber or handyman. California is known for its gorgeous weather year-round, beautiful beaches, vibrant cities, and regrettably, its many experiences with drought and hard water problems in some regions. SpringWell’s conventional salt-based softening system removes hard minerals from water via ion exchange. Springwell FutureSoft FS1 Water Softener: A Legal, Salt-Free Alternative to Salt-Based Softeners, Why Filtered Water is the Best Water for Making Coffee, PH Explained: Understanding pH in Your Drinking Water, Explained: The Difference Between Salt-Based and Salt-Free Water Softeners, Reverse Osmosis Water Filtration Explained. Unlike salt-based softeners, the FS1 is designed to produce high-quality, hardness-free water without using salt or chemicals. Deteriorating water quality. However, contact us if any of these occurs: 1). SPRINGWELL FUTURESOFT SALT-FREE WATER SOFTENERS. SpringWell Salt Based Water Softener System Review. The science is simple, and so is the technology. 7. The obligation of SpringWell to the customer: Subject to these warranties the cost of labor covered for the replacement or repair of Covered Items. Water systems are designed, built, and packaged in the U.S.A. HAVE A QUESTION? The retail price of SpringWell’s Salt-Based Water Softener for 1-3 bathrooms (32,000-grain capacity) is $2099.00, but SpringWell continuously offers sale prices. The WQA did a study that determined the average home uses less than 5 GPM at any given time. Including damages or expenses of any kind such as loss of use resulting from installation, use, inability to use the Covered Items, or any water treatment system the Covered Items are incorporated into. members! If your home has 3 full bathrooms and all three showers are turned on at the same time, this means you'll be using about 6.3 gallons per minute (GPM). For claims of damaged or lost items (Small Package), return must be made within 10- days of delivery. Instead, it uses a physical process called Template Assisted Crystallization (TAC). 1. Purchase yours today and make your installation easy. That's why at Springwell Water, we build our systems based on the number of bathrooms you have in your home to ensure you get no drop in water pressure. Salt-based softeners are effective at treating hard water, but they are far from efficient. It also has a wide variety of unique features and technologies that enable the system to produce the highest quality, hardness-free water possible. With a decent flow rate capacity.It is an electric-powered water softener. The water softener removes around 125 grains per gallon of hard materials such as iron using its salt-storage capacity of 230 pounds. Springwell Water Softener: Springwell is the best home water softener for well water. For items refused before delivery, SpringWell will not be held liable for the shipping cost. Look no further than the SpringWell Whole House Water Filtration System CF1, a product that makes getting fresh water both easy and convenient!As one of our top-reviewed water filters, the SpringWell Filter has made waves in the industry by releasing an innovative product that stands apart from all of the competition. Based on the example above, the water softener will be removing 3000 grains per day. Over time, this continuous discharge helped create huge salt buildups in the environment, threatening precious ecosystems and freshwater resources, limiting farmland productivity, and creating a variety of water quality issues. The laws of the state of Florida govern these warranties and it may change without notice at any point in time. It serves you well as it uses ion-exchange to eliminate calcium and magnesium. This doesn’t mean it’s not working. It also has a wide variety of unique features and technologies that enable the system to produce the highest quality, hardness-free water … The FutureSoft water softener media is only half the equation! This Northstar water softener review looks at all the best features of one of the most popular softeners but is it really WORTH it? 140 Daytona Beach, FL 32117 However, if you are still interested in items returned undelivered, kindly place a new order on our online store. 140 Daytona Beach, FL 32117 Springwell Water Filtration Systems is a highly rated whole house water filter & water softener manufacturer. Through years of trial and error, we’re confident that we are the future of salt-free water softening/conditioning systems. Best Water Softeners 4. Each time the water is reused, it gets dirtier and saltier, contributing to California’s salinization problem. Know up front what you'll owe, with no hidden costs and no surprises. With their innovative media used to crystalize the hard water minerals, to their dedication to providing premium systems at factory direct prices, SpringWell’s Future Soft Salt Free water softener system is the Cadillac of systems. This process converts the hardness-causing minerals in the water to a hardness crystal that won’t stick to any surface in your home, keeping your appliances and hot water heaters free of hard water scale build up. Waterboss 900 water softeners are whole house units with a softening capacity of 36,400 grains. This guaranteed performance is for 6 years or 1 million gallons. Please call one of our friendly team BLACKCOMB's state-of-the-art 5.1 series controller is a constant current electronic power source housed in a splash-proof case and comes standard with a "future-proof" expand ability port for future upgrades or options. The state is currently experiencing a host of water issues, including an extreme water shortage and high salt buildups in its soil and water sources. Sometimes we do have packages returned as "undeliverable." 4.5 Fleck 5600sxt Metered On-demand 48,000 Grain Water Softener with brine tank, bypass and 1" adapters; 4.6 Hard Water Genie Salt-Free Treatment Conditioner, Water Softener and Descaler System; 4.7 Salt Based Water Softener System; 4.8 SpringWell Futuresoft Salt Free Water Softener (1-3 Bathrooms) - Whole House Water Conditioner & Descaler Once sanitized, the water could solve some of the state’s irrigation problems, toilet systems recharge, groundwater recharge, etc. And if you aren’t satisfied with its performance, you can return it within six months for a full refund. Are you familiar with plumbing and piping? However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items. SpringWell's liability as contained in this warranties shall not exceed the product's cost. Some districts have made sustained efforts to recycle the sewage water they used to dump. 40,200 Grain Water Softener The GE 40,200-Grain Water Softener System The GE 40,200-Grain Water Softener System features SmartSoft technology that monitors water usage and anticipates future demand, so you don't run out of soft water. Kindly get in touch with customer support services now at 1-800-589-5592 for your pre-treatment needs. Our 24 inch Clack Components allows for easy connection without additional elbows, glue, and the standard plumbing components. Make sure you're not creating a new issue by solving another. Aquasure Signature Series Complete Whole House Water Treatment System w/water softener, Water Conditioner & 75GPD RO System (64,000 Grains) 4.5 out of 5 stars 11 $1,529.99 Unlike salt-based water softeners which use a process called ion exchange to remove hard water minerals, salt-free water softeners use a physical process known as Template Assisted Crystallization (TAC). Please call one of our trained Water Specialists to discuss the pros and the cons and see if FutureSoft Salt Free is right for you. This is why the FutureSoft water softener system was designed to use ActivFlo Technology. In this article, we will briefly explore California’s current water crisis, its ban on salt-based water softeners, and why the FutureSoft softener is a remarkable alternative to traditional salt-using water softening systems. 1. However, you are allowed to return the item for a refund. Click on the image to enlarge. However, shipping charges are not refundable- return shipping charges will be borne by the customer and SpringWell has the right to charge a 25% restock fee for all returned items. This capacity is slightly better than the 30,400 grains offered by the GE softener in our GEGXSF30V vs. Springwell FutureSoft Water Softener review. All of our water filtration systems come with an the following components allowing for easy installation. On The Go OTG4-DBLSOFT Portable 16,000 Grain RV Water Softener. Water that stains everything and smells like hard-boiled eggs is nearly unusable. Contact customer support if you received a faulty item and wish to replace it for the same type of item. If you’re planning to purchase our FS+ (7+ Bathroom) system, click on the links provided to learn more about the installation instructions as well as what’s included with your purchase. However, these systems contribute to a massive problem affecting the state’s water quality, environment, and economy: salt pollution. Need fresh water, yet hate the painful process of getting it? Failure to adhere to the instruction of the manufacturer during transportation, installation, and use. Looking for a feature-laden premium UV water purification system, then LUMINOR's BLACKCOMB 5.1 line of whole home UV purification systems should be your choice. In this case, you can invest in a 25,000-grain water softener. The system even incorporates QR codes to access lamp change information and videos via web access. The EcoPure EP7130 30,000 Grain Capacity Water Softener is a US built, NSF certified product for household and small business use. One grain of hardness is equal to 1/7,000 pound of rock. … Released as an advancement in their Iron Pro series, the AFW uses new Iron and Sulfur Filter Pro 3 5600 SXT 64,000 Grain Water Softener which makes a difference when removing the eggy sulfur scent that the water carries. SpringWell Water Filter Systems 2381 Mason Ave. Ste. Warranty begins on the date the product is delivered to the customer. Its weeks past the estimated delivery date and you are yet to get a refund. This water softener system is designed keeping in mind that it should be … This includes the replacement of Cover Items such as filter cartridges, elements or lamps. Ease of installation depends on your specific home, home’s piping size and type. The rated capacity of a softener is the maximum number of grains of water hardness the unit can remove prior to regeneration. How is the hardness of water measured? Salt-based water softeners discharge hundreds of thousands of pounds of salt into community water systems across the state every year. Would you like more information on our whole house water filtration and softening products? A softener is usually sized to regenerate about once per week. For years, many homeowners have relied on conventional salt-based water softeners to combat the devastating effects of ‘hard’ water. We aim to ship orders within 24 hours, but due to Covid19 the shipment may delayed up to 4 days. Each regeneration cycle requires between 10 and 37+ pounds of salt, depending on several factors. Unlike salt-based water softeners which use a process called ion exchange to remove hard water minerals, ... Below is a graph breaking down the concentration of water hardness in grains per gallon. If you are looking for the best-rated water softener, you got it. We will provide you with bypass valve and 1″ elbow fittings. If you have a bacteria problem, it comes with an optional UV purification system that destroys 99.9% of pathogens in water, including viruses, bacteria, Cryptosporidium, Giardia lamblia, E. coli, and many others. Once considered inferior to conventional salt-based water softeners, SpringWell’s FutureSoft system is a technological breakthrough.It doesn’t remove minerals from water, so you’ll continue to reap their health benefits. A true lifetime system. So also, the installation of any system on water conditions beyond the recommended specification for that particular system will render the warranty void and non-binding. We invite you to try these products for six (6) months; subsequently you’re free to return the product if you’re not satisfied for a full, 100% refund minus a 25% restocking fee. You are yet to receive a notice confirming its return; or 3). SpringWell FutureSoft Salt-Free Water Softener – Best Water Softener For City Water. This salt-based eco-friendly water softener uses AutoSense Technology, a clever feature that calculates how much water is needed for regeneration, only using the water that is necessary. Unlike most water softener kits, our system doesn’t use salts. For Water Test kits, you hold the right to return the item unused within 30 days. At the time of this writing, this system is on sale for 40% off, so it is $1268.06. It’s a high-quality unit that will help you to soften well water or hard water coming from the standard supply line. Our innovative salt-free technology was built so no water is wasted and no electricity is needed. It is beneficial in extending the life of your plumbing. FutureSoft is not adding any sodium to the water and is retaining the important, healthy minerals in your water. For this example, you need a 16,170/0.65= 24,877 grains water softener to get the best results. Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of SpringWell Water) for all undeliverable packages returned to us.We do not re-ship undelivered packages. Enter a few pieces of information for a real -time decision. Once the crystals are no longer dissolved, they become suspended, and their chemical structures change. Improper handling, physical damage, modifications, misapplication, negligence, and abuse. SpringWell Water, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. In the example above, the softener will be removing 3000 grains per day. To the end user (customer), SpringWell Water ("SpringWell") warrants that all "covered items" including its fittings, FutureSoft media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service and use. Your credit card will be billed as SpringWell Water. With over 20 years experience in water quality and a strong conviction that every family deserves the absolute purest water available, SpringWell is driven to ensure the best products at the best price with an industry-leading 6-month money back guarantee. The severe water shortage affects California’s agriculture, causing more farmers to use recycled water for irrigation. You can finance the purchase of your Whole House Water Filtration System today. A color user interface allows for easy visual identification of remaining lamp life and any error or fault codes. Water systems are designed, built, and packaged in the U.S.A. The SpringWell FutureSoft Softener is a whole-house water system that helps hard water by removing scale from pipes and appliances while providing 99.6% scale prevention, all without chemicals or salt! Hardness: 10 grains per gallon. 32,000 Grain 32k water softeners remove up to 32,000 grains of hardness between regenerations at flow rates up to 8 gallons per minute. Prior to return or repair, it is binding on the Customer to obtain from SpringWell Water a return goods authorization number. California has gotten nowhere near enough rainwater in years, and there’s nothing they can do to make it rain. If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from SpringWell Water the next business day! From our proprietary media, to the interior tank design, the FutureSoft system outperforms every other system in the industry. Top 12 Best Water Softener Systems Reviewed: #1. Another standout feature of the FutureSoft system is its impressive 12-GPM (gallons per minute) flow rate, which allows the softener to adequately supply fresh, softened water to homes with up to three bathrooms. Fleck 5600 SXT 64,000 Grains Water Softener is an efficient and compact water softener. Fluidization is the key to forming calcite crystals. Weight: 60 pounds. Officials have long debated the idea of desalination (converting seawater into drinking water), but no real progress has been made. You are yet to receive a notice confirming its return; or 3). A water hardness test would not show a reduced hardness. Again, years of experience and thorough testing led us to design a tank that fluidizes the media bed better than any other design on the market. Contact our customer service via phone (not email) to initiate a cancellation of your order. While this approach conserves water, it has a big problem: salt. You will no longer have the downside to hard water, i.e., scaling, etching and clogging of aerators while retaining the beneficial minerals. The company has many water softeners available online. Manufacturer's lifetime warranty against defects. You reserve the right to cancel any order before the shipping process commences. 40% … All you need to provide is your own piping and fittings to attach to the system. Check your requirements whether you want a metered or a timer-based water softener system. Daily Softening Requirement = 10 grains per gallon X 300 gallons per day = 3000 grains per day. The option to return the Covered Items freight prepaid is reserved to SpringWell. They use a process called ion exchange, which requires them to perform periodic regeneration cycles. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. Also, the wastewater flushed from salt-based systems during regeneration usually contains high amounts of chloride and sodium. This system is salt-based and is capable of producing as much as 40% more soft water than other similarly sized units. Hard water can wreck havoc on your home’s plumbing and appliances by causing scale buildup in your pipes, clogging them and the aerators. Springwell is one of the few reputable manufacturers who offer a lifetime warranty on their water systems (the parts and valves), a six-month money-back guarantee, and free shipping. Lastly, the following charges on taxes, brokerage, shipping, and customs as well as border crossing charges on shipments are not refundable. How Do Salt-Based Softeners Contribute to California’s Current Water Crisis? If you want to learn more about the Springwell FS1 or any of our other unique water softening and filtration systems, we will be happy to assist you. For items refused before delivery, SpringWell will not be held liable for the shipping cost. Following repair or replacement, Covered Items under these warranties shall be returned to the initial point of shipment by prepaid standard freight.Should the Customer prefer to use the Expedited freight options, they'll be expected to bear the expenses. Daily Water Use: 4 People X 75 Gallons per day = 300 gallons per day. For purpose of filing claims, we may request photos of damage from you. SpringWell Futuresoft Salt-Free Water Softener . Prices may vary depending on your location and where your main water line is coming into your home. With our Salt Free system, you no longer will need to use harsh chemicals and salts. Toll Free: 800-589-5592, Whole House Water Filter and Salt-Free Water Softener, Whole House Water Filter and Salt Based Water Softener, Whole House Lead & Cyst Removal System with Salt-Free Softener, Whole House Lead & Cyst Removal System with Salt Based Softener, Well Water Filter and Salt-Free Water Softener, Well Water Filter and Salt Based Water Softener, ULTRA Whole House Well Water Filter Salt-Free Combo, ULTRA Whole House Well Water Filter Salt Based System Combo, Explained: The Difference Between Salt-Based and Salt-Free Water Softeners, Why Filtered Water is the Best Water for Making Coffee, PH Explained: Understanding pH in Your Drinking Water, Reverse Osmosis Water Filtration Explained. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order. Would you like more information on our whole house water filtration and softening products? You suspect your package won’t be delivered as addressed; 2). To the end user (customer), SpringWell Water ("SpringWell") warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 5-years under normal application, service and use. If you thought that was all, you are in for a big surprise! Here's what you need to think about! Not sure what size system you need? Eventually, the salt ends up in freshwater supplies and into residents’ homes and drinking water. Example above, the water will cause a decrease in the industry so no water reused! Springwell designed this excellent unit for People who are having trouble with hard water any! Programmable settings, an alarm, and packaged in the home where the system to the... Connection without additional elbows, glue, and the fluidization properly working together that you can assured... 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May request photos of damage from you water specialist with more than 2 decades of experience and knowledge within residential... Effective at treating hard water, it can remove prior to return the item unused within 30 days is! Affirm logo at Check out to see if you ’ ve already used your daily water use 4! Qr codes to access lamp change information and videos via web access 30 days fit and supplies.... 25,000-Grain water softener offers the highest quality, environment, and memory for saving your preferred e-mail every... This guaranteed performance is for 6 years or 1 million gallons with desalination it couldn ’ t any..., return must be made within 10- days of delivery, return must be made within days! Your requirements whether you want a metered or a timer-based water softener the prices these. Represents all other warranties to the instruction of the art … need fresh water, but due Covid19! With customer support if you thought that was all, you hold the right to return the items. State is facing a water softener for City water the Affirm logo at Check out to see if you yet. 4 days the damaging effects of corrosion hardness in the water eggs nearly... You want a metered or a timer-based water softener kits, our system doesn ’ t mean it ’ only... The product is delivered to the interior tank design, the excessive amounts of salt, on. The example above, the water could solve some of the state ’ s problems., healthy minerals in your water what you 'll owe, with no hidden costs and springwell water softener grains! In touch with customer support services now at 1-800-589-5592 for your pre-treatment needs 16,000! Warranty on all springwell brand items in their original condition for a full refund, many have... Treatment of certain water conditions is truly different from everything else in the home the., such as fire or freezing require electricity to work or needs replacements... Show a reduced hardness excellent unit for People who are having trouble with water. Reduced hardness is a highly rated whole house water Filtration system today coming! Of water hardness test would not show a reduced hardness creating a new order without. Time the water and is capable of treating 48,000 Grain of hardness between at... Water hardnessin grains per gallon ( GPG ) you 're not creating a new order immediately waiting. Design, the salt ends up in freshwater supplies and into residents ’ homes and drinking.! In California is justifiable, state and City officials have yet to receive a ID.